SERVICES
Health and Employee benefits are our priority
In addition to providing world-class health and employee benefits cover at competitive prices from world-renowned insurers, Advisor Office is dedicated and committed to taking care of our members across all touch-points of their health and employee benefits.
HOW WE SUPPORT YOU
Dedicated team looking after you
Advisor Office is a multilingual team that has extensive knowledge and expertise in health and employee benefit solutions,
and we are committed to being there for our clients when they need us most.
Member Support
Support members by ensuring they understand their benefits.
- Dedicated and personalised 24/7/365 support and assistance with evacuation coordination
- Assisting with pre-authorisations
- Submitting and tracking claims
- Personal member support
- Health and wellness facilitation in country
Administration Assistance
Seamless day-to-day management across all your insurers.
- Support clients with day-to-day administration and any changes, additions and deletions, membership lists and documentation
- One point of contact makes it a seamless experience for clients who may have different insurers
Best Cover for Clients’ Needs
Unbiased recommendations tailored to your unique requirements.
- Recommendations on best cover for your unique needs
- Unbiased recommendations on suitable insurers
OUR TEAM
Expertise and Commitment.
- We're passionate about what we do and genuinely care about our members
- HR and member training
- Fully compliant solutions and guidance
- International and local healthcare specialists
- Dedicated account management
- We're multilingual
Key Account Manager
Our client’s main point of contact responsible for coordinating the account and central to all communication. The key account manager regularly meets with our various insurers to ensure they are at the forefront of products and processes and to ensure constant improvement in our service delivery.
The key account manager assesses new client needs to ensure they receive the best possible option. Their responsibilities include benefit design, renewal negotiations, analysing and reporting on claims utilisation, network and provider utilisation monitoring and development, wellness facilitation, matters requiring escalation amongst many other key functions.
Relationship Specialist
Provides day-to-day support to our clients. This includes member additions and deletions, pre-authorisations, confirmation of membership, explanation and assistance with benefits and general administrative support. Our team offers support in English, Portuguese, French and Afrikaans.
Manages members’ claims by assisting with submissions and escalations. Assisting with the tracking of claims (International Health Insurance) to ensure members are reimbursed correctly and promptly, as well as assisting members obtain pre-authorisations (International Health Insurance) for their treatment.
Emergency Support 24/7 – 365 (International Health Insurance)
Our emergency team are on call day and night, all year round. This team is dedicated to members requiring emergency assistance in all aspects of medical insurance and evacuations. We take control, from the initial emergency call through the entire process, as liaison between the company, member, and the medical insurer.
We ensure emergency services progress quickly and that all supporting documentation such as passports, visas and pre-authorisations are in place for the fastest possible evacuation and safety of the member.
Let our dedicated team look after you
Speak to an Advisor Office specialist for clear, tailored advice you can rely on.